In these classes I use Worksheets and Web Quests as the main source, many worksheets can be used across several ICT lessons so in some instances the students may have already undertaken the work in Cert II IT or Cert II Bus or in ICT classes like AITWorksheets explain the elements of the topic with questions and test sections for students to answerWeb Quests cover topics where students must find information on the Internet or in Resource material and answer all questions. |
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Interaction and communication with clients (both internal and external clients) is important to organisations. Prompt response to client enquiries in a courteous fashion promotes goodwill, repeat custom, productivity and credibility.
The breadth, depth and complexity of knowledge and skills in this competency would prepare a person to perform in a range of varied activities or knowledge applications where there is a clearly defined range of contexts in which the choice of actions required is usually clear. There would generally be limited complexity in the range of operations to be applied.Warning these lessons may no longer be acceptable, they were written 2004 - 2011 and may have subsequently been superseded
| Lesson Worksheet | Hours | Tasks | Test Assessment or Exam |
|---|---|---|---|
| C2ITU09_01 Bateman Communication Problem | |||
| C2ITU09_02 The Crisis | |||
| C2ITU09_03 Equip an Office Q | 3 |
C2ITU09_03Equip an Office S | |
Documents in MS Word and MS Excel
