Cert 2 IT

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Certificate II in Information Technology Site

Unit 09 ICAW2002B Communicate in the workplace 20 hours

peter

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Interaction and communication with clients (both internal and external clients) is important to organisations. Prompt response to client enquiries in a courteous fashion promotes goodwill, repeat custom, productivity and credibility.
The breadth, depth and complexity of knowledge and skills in this competency would prepare a person to perform in a range of varied activities or knowledge applications where there is a clearly defined range of contexts in which the choice of actions required is usually clear. There would generally be limited complexity in the range of operations to be applied.

Lesson Worksheet Hours Tasks Hours Test Assessment or Exam Hours
WKS 100 Cover Page Set Up          
           
           
           
           
           
           
           
           
     
   
           
           
           
           
           
           
           
           
           

 

 

Documents in MS Word and MS Excel

Operate 1* Health 2 * Design 3 * Hardware 4 * Packages 5 * Integrate 6 * System 7

Effective 8 * Communicate 9 * Connect 10 * Maintain 11 * Internet 12 * Work 13 * Image 14

 

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Page updated 6th May 2014